- Overview
- Customer Acquisition
- Orion CIS
- Utility Billing
- Interfaces
- Credit Management
- Reminders
- Payment Plans
- Debt Collection Agencies
- Concession Validation
- Automation
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Orion Credit Management
Orion supports a range of automated credit control activities. Credit paths can be configured by customer segment, and can include treatment notices, outbound calling, SMS messaging and service order generation.
Key features include:
- Configurable treatment paths
- Flat file, and print ready treatment notices
- Post, email and SMS notice delivery
- Intuitive credit management screens
- Credit management dashboards
- Outbound calling schedules
- Disconnection schedules
The Orion payment plan component allows a range of plans to be generated to help manage debt repayments for customers experiencing problems paying their bills. An intuitive wizard makes it easy for customer service staff to create an individually tailored plan, offering easy analysis of different schedule options.
Key features include:
- Configurable payment plan restrictions
- Flat file, and print ready payment plan set-up, welcome and cancellation notices
- Post, email and SMS notice delivery
- Intuitive payment plan creation wizards
- Automated schedule calculation and adjustment
The Orion debt collection agency component allows a debt to be easily escalated to an external debt collection agency. It handles debt escalation, management and retrieval from multiple debt collection agencies.
Key features include:
- Multiple debt collection agency set-up
- Automated debt transfer
- Periodic debt reconciliation and analysis
- Automated debt retrieval
The Orion concession validation component allows concessions to be automatically validated with various government departments.
Key functions include:
- Automated concession validation with Centrelink
- Automated concession validation with Queensland Department of Communities
- Automated concession validation with Department of Families & Communities
General Features
The Orion Credit Management module maintains aged trial balances for all accounts, passing information through to the Orion CIS and utility billing modules. It manages a range of configurable automated credit collection activities.
Key features include:
- A range of receipting interfaces
- Direct-debit interfaces and functionality
- Delivery of credit control reports
- Control of credit management activities
- Connections to third party General Ledger software
- Presentation of aged trial balance, management and audit reports
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