The Orion CIS Module

The Orion CIS module is the core of the Orion system. Customer information is captured and displayed allowing instant, intuitive access to all billing, pricing, call centre and credit control functions.

Key functions of the Orion CIS module include:

Customer management
Customer contacts
Track customer interactions
Campaign management
Document storage
Mail merge integration with MS Word
Integrated security system
Report management
Process and interface management
Maintenance of lookup/reference tables and pick lists.

The Orion online self service (OSS) component lets customers manage their own accounts via a web interface. It provides a cost-effective, ready to go solution for utilities wanting to enhance their customer interactions online.

Key features include:

Secure login and password encryption
Online viewing of transaction history, current and overdue balances
Online viewing and downloading of statements and invoices
Online entry of meter readings
Online 'Contact Me' requests
Secure online credit card bill payment
Customisable site skinning to match corporate branding standards