- Overview
- Customer Acquisition
- Orion CIS
- Utility Billing
- Interfaces
- Online & SMS Services
- Banking Hubs
- Regulators
- Credit Management
- Automation
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Orion Interfaces
The Orion market interface functionality supports complete integration with market hubs and administrative structures such as the AEMO market hubs in Australia, MARIA in New Zealand and ERCOT in Texas. It automatically generates the required market transactions and manages responses, updating Orion where required.
So far, Orion meets all regulatory requirements for use in the New Zealand, Australian and Texas markets.
Key functions include:
- Acquisition of standing data
- Fully automated transfer processes, from request to switching
- Market notification validation and processing
- Market exception management and reporting
- Customer and site detail updates
- Business to business service order generation
- Business to business service order acceptance/rejection and completion
Reporting allows management to track customers through the transfer stages. Exception reports and workflows alert users any issues. Orion also includes full B2B management capabilities.
Orion's file interfaces support direct connection with banking hubs, to handle payments and direct debits. Orion automatically imports receipts and exports direct-debit instructions, as required, with each billing run. This process is fully automated.
Key features include:
- Import of receipts when payments are made through a third party
- Automated issuing of direct debit instructions
- Automated handling of dishonoured payments
Orion supports online interfaces to serve users outside the office. Specific web interfaces have been developed for sales and prospecting functions. E-mail and SMS are commonly used to convey reports or urgent information to key personnel.
Key features include:
- Secure web logins granting access to just the information you need
- Full integration between web interfaces and the database: changes only need to be made once
- "Skins" easily customised to fit corporate look and feel
- Full audit tracking of changes
- Customisable alerts for different events
Orion interfaces as necessary with regulatory authorities, generating reports and exporting information to the regulator based on live database information. Regulation is different in each market; to date, Orion is fully compliant with the needs of working in Australia, New Zealand and Texas, and other markets will be added as required.
Key functions include:
- Export of correct data as required by regulators
- Handling requests for new information
- Customising presentation of required information
- Customisable tracking of regulatory exceptions
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