Agility CIS.Smart billing. Smarter business.
Exceptional billing and customer experience solutions that help your business succeed in competitive, fast-moving utility markets.
Innovating to the future
Next-level software that powers your business in competitive utility markets.
Our modern, Cloud-based software architecture has smart, intuitive digital interfaces that are easy to use by your service agents and your customers. This automates key processes lowering cost to serve, creates compelling digital customer experiences and improves customer satisfaction.
Our industry insights, deep experience and future-focused innovation support you to respond quickly to changing market dynamics and better deliver to your customers.
Leaders in dynamic markets
Solutions built to excel in fast-moving utility markets.
For two decades we’ve been providing our clients with best-practice software solutions to adapt and take advantage of changes in their regulatory environment.
We understand the pace and complexities of regulatory compliance and the importance of getting it right.
Scalable technology. Forever evolving.
Intelligent Cloud-based software that delivers everything you need to succeed.
Our highly flexible, modular software architecture enables you to integrate a wide range of value-adding solutions with Orion, our core billing engine. This means you can scale up your software as your business grows and your requirements shift.
Our pricing models can be geared to any phase of your business evolution, whether you’re a brand new start-up or an established provider with complex and expanding requirements.
Industries we serve
Agility’s specialist customer solutions software have been optimised for our clients in a range of utility industries and are used to serve more than 3 million customers globally.
The Agility business solution for you
Your Orion business solution
Our software solutions cover the full spectrum of customer billing and customer experience requirements.
Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.
Solutions and services
A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.
Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.
Third-party integrations are available across an array of services, to support real-time interactions and information flows.
Effective digital self-service solutions that are intuitive and simple to use, allowing customers to help themselves.
Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.
Automated market interfaces ensure regulatory compliance and make direction connection with banking hubs simple.
Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.
Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.
Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.
Your Orion business solution
Our software solutions cover the full spectrum of customer billing and customer experience requirements.
Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.
Solutions and services
A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.
Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.
Third-party integrations are available across an array of services, to support real-time interactions and information flows.
Effective digital solutions that are intuitive and simple to use, allowing customers to help themselves.
Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.
Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.
Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.
Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.
Our technology
Our Orion technology provides a modern, sophisticated suite of billing and customer experience solutions. It is built on more than two decades of innovation, market knowledge and client insights.
Orion solutions
- These are delivered in a leading-edge Cloud architecture, with an on-premise Windows-based enterprise version also available.
- They are built in separate modules so you can choose the functionalities you need, with further specialist capabilities bolted-on as your business or customer needs evolve.
- They come with smart, intuitive digital interfaces for ease-of-use by your service agents, with optional self-service options available for your customers.
- Can be integrated with a range of third-party software, including Salesforce, Microsoft Dynamics CRM, Oracle and SAP.
- Utilise the Microsoft SQL server database management system and can operate in both Microsoft Azure and Amazon Web Services (AWS) infrastructures.
Pricing
We offer subscription pricing for clients looking to gear their operating costs to business growth, or licence-based pricing for larger clients. This makes our solutions cost-effective for both established providers and small start-ups.
Previously available solutions
Orion is the core technology upon which all of our former product suites have been built. We previously also offered ‘Engage’, a cloud-based solution, and ‘Ignite’, a more standardised solution for start-up retailers.
We have since evolved our technology strategy to focus on a more modular approach that improves efficiency and reduces costs for our clients.
To reflect this more streamlined approach, we have opted to use one core brand for our products. We are therefore no longer marketing under the ‘Engage’ and ‘Ignite’ brands.
Our clients
Agility’s software solutions are trusted by over 65 retailers and utility market participants across Australia, New Zealand, the Pacific Islands, the United States, Japan and the Middle East.
We provide cost-effective billing and CRM systems for clients ranging from brand-new start-ups to established players. In Australia, Agility leads the market with the largest number of energy retailers as clients.
Agility's software is used to serve
3m
Our locations
We provide cost-effective billing and CRM solutions to companies on a global scale with customer bases from 1,000 to 1,000,000.
