Exceptional billing and customer experience solutions that help your business succeed in competitive, fast-moving utility markets.
Next-level software that powers your business in competitive utility markets.
Our modern, Cloud-based software architecture has smart, intuitive digital interfaces that are easy to use by your service agents and your customers. This automates key processes lowering cost to serve, creates compelling digital customer experiences and improves customer satisfaction.
Our industry insights, deep experience and future-focused innovation support you to respond quickly to changing market dynamics and better deliver to your customers.
Solutions built to excel in fast-moving utility markets.
For two decades we’ve been providing our clients with best-practice software solutions to adapt and take advantage of changes in their regulatory environment.
We understand the pace and complexities of regulatory compliance and the importance of getting it right.
Intelligent Cloud-based software that delivers everything you need to succeed.
Our highly flexible, modular software architecture enables you to integrate a wide range of value-adding solutions with Orion, our core billing engine. This means you can scale up your software as your business grows and your requirements shift.
Our pricing models can be geared to any phase of your business evolution, whether you’re a brand new start-up or an established provider with complex and expanding requirements.
Agility’s specialist customer solutions software have been optimised for our clients in a range of utility industries and are used to serve more than 3 million customers globally.
Our software solutions cover the full spectrum of customer billing and customer experience requirements.
Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.
A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.
Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.
Third-party integrations are available across an array of services, to support real-time interactions and information flows.
Effective digital self-service solutions that are intuitive and simple to use, allowing customers to help themselves.
Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.
Automated market interfaces ensure regulatory compliance and make direction connection with banking hubs simple.
Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.
Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.
Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.
Our software solutions cover the full spectrum of customer billing and customer experience requirements.
Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.
A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.
Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.
Third-party integrations are available across an array of services, to support real-time interactions and information flows.
Effective digital solutions that are intuitive and simple to use, allowing customers to help themselves.
Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.
Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.
Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.
Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.
Our Orion technology provides a modern, sophisticated suite of billing and customer experience solutions. It is built on more than two decades of innovation, market knowledge and client insights.
We offer subscription pricing for clients looking to gear their operating costs to business growth, or licence-based pricing for larger clients. This makes our solutions cost-effective for both established providers and small start-ups.
Orion is the core technology upon which all of our former product suites have been built. We previously also offered ‘Engage’, a cloud-based solution, and ‘Ignite’, a more standardised solution for start-up retailers.
We have since evolved our technology strategy to focus on a more modular approach that improves efficiency and reduces costs for our clients.
To reflect this more streamlined approach, we have opted to use one core brand for our products. We are therefore no longer marketing under the ‘Engage’ and ‘Ignite’ brands.
Agility’s software solutions are trusted by over 65 retailers and utility market participants across Australia, New Zealand, the Pacific Islands, the United States, Japan and the Middle East.
We provide cost-effective billing and CRM systems for clients ranging from brand-new start-ups to established players. In Australia, Agility leads the market with the largest number of energy retailers as clients.
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We provide cost-effective billing and CRM solutions to companies on a global scale with customer bases from 1,000 to 1,000,000.
Agility CIS today announced the appointment of Thomas Macaulay as Head of Client Value for Australia, New Zealand & the Pacific Islands.
Read MoreGot a question about our products? Want to set up a demo? Just need to get in touch? Contact us today.
