Action Scripting
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Action Scripting

STEP BY STEP GUIDANCE

EngageCRM Action Scripting

Improve performance and decrease call times.


Real-time agent prompts ensures customer interaction goes exactly how you want it.

Engage’s action scripting enables you to create, edit and update scripts, providing step by step guidance for any situation ensuring your company’s standards are followed.


Scripts allow internal staff or agents to process calls swiftly and proficiently without having to create individual responses for each client.

KEY FEATURES

Create and apply custom validation rules to data input

Automate recording and follow up actions

Unlimited conditional branching, guided by stored data or user input

Allows for the reuse of common routines such as capturing and validating a phone number or address