EngageCSS | your online contact centre
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EngageCSS

YOUR ONLINE CONTACT CENTRE

CUSTOMER SELF SERVICE

LET ME DO IT MYSELF

 

Customers today are more self-reliant than ever and demand fast convenient access to their information.


Stay connected and deliver the service your customer needs.


EngageCSS offers an integrated and personalised online experience bringing you in line with customer demands.


 

Not only does it lower your costs, it allows your agents to focus on more complex and value add customer interactions.


Easily accessible responsive design provides optimal viewing and interaction experience across a wide range of devices from smart phones to desktops, ready to use anywhere there is an internet connection.

KEY FEATURES

Implementation

Stylise, colour and set the font!

We offer three implementation options, each one designed to fit your requirements.

Option 1 - Out of the Box
Simply provide us your visual elements and brand guidelines and we’ll implement them quickly and cost effectively. It also includes favicon customisation and social widgets (Facebook, Twitter, Google+, Linkedin).

Option 2 - Your Identity
Your customer self service website can be customised to reflect your brand and identity. We’ll work directly with a digital agency to implement your brand and structure of the site.

Option 3 - External Implementation
If you've already got a team of experts, we can supply them with all the building blocks for deployment and site build.

 

Track Customer Interactions

Increase customer loyalty, boost revenue and make smarter decisions with insights and information about your business.

  • Capture and report customer journeys identifying drop off and abandonment, pain points, identifying opportunities and maximising the experience.
  • Custom demographic reporting helping you to understand population and household characteristics of your market area.
  • Easy integration with Google Analytics.
  • Simple and fast voucher code execution including reporting.

 

Content Management and Maintenance

You’re in control of the life cycle of the pages on your site. By using our simple tools, your content manager or author can create, edit, publish and archive pages, reducing site maintenance costs and quick turnaround time for new or amended content.

Content managers or authors have the ability to manage the site structure, appearance of pages and navigation including:

  • Adding and removing plans, campaigns or promotions.
  • Reduce barriers to sign up by customising the fields on your form. You can easily add or remove fields for specific customer profiling.
  • Configurable pre-check options for customer billing and notifications.
  • Ability to automatically accept new sign ups and generate welcome packs or queue the sign up for agent review for acceptance or refusal.

 

Third Party Integration

  • Interfaces with third party payment gateways for one off credit card or direct debit payments.
  • Linking to real time address validation allowing the switching (NZ), transfer (AUS) or enrolment process (US) to commence.
  • Integrates with third party live chat software making customer service truly real-time.

Engage