Our Team
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Meet Our Team

Agility CIS is a growing team as is our loyal customer base.
Some of our key staff include:

 

Executives

David Forsyth

David Forsyth

Chief Executive Officer

David, currently at the helm of Agility CIS, brings a multitude of global experience to the business. Since 2009 David has driven growth across Agility’s international offices to protect and expand market share. He has championed the opening of multiple international business opportunities and gained success through his collaborative leadership abilities, commercial acumen and ability to drive and encourage performance through implementation of strategic vision.

A graduate of Otago University, David began his career in systems development before establishing Agility’s Melbourne office. In 2013 he headed to United Arab Emirates as General Manager to a new office and client base, helping secure Agility’s footprint in yet another region. Upon his return to Australasia, David resumed the role of General Manager in the Melbourne office to look after Agility’s largest client base and sustain growth internally and externally with an emphasis on process management, client engagement and development of new sales channels.

David possesses a strong record of leadership and has a deep understanding of both the customer and business landscape internationally, solidified by his previous appointments in Dubai and Australia.

  • Auckland, New Zealand  

Todd Westwood

Todd Westwood

Chief Operating Officer

Todd joined Agility in 2015, after 5 years leading the service and operational teams at one of New Zealand’s leading internet service providers. Previously he held numerous roles leading customer experience, process improvement, and operations teams in the financial services industry.

As Chief Operating Officer, Todd is in charge of ensuring that our clients continue to enjoy the consistently high levels of support they have come to expect from Agility. The Operations team is at the heart of Agility, providing expert support to all of our clients.

Todd is pragmatic and solutions focused. He is a genuine client champion, intent on delivering exceptional outcomes well ahead of client expectations. He achieves this with his high energy approach, innovative thinking, and sound leadership.

Todd is a graduate of Massey University, Palmerston North, New Zealand.

  • Auckland, New Zealand

 

Managers

Dylan Paul

Dylan Paul

General Manager – Product Development

Dylan joined the Agility team in 2008 and has worked in and led both development and support teams across a multitude of Agility clients, giving him a sound knowledge of the energy market and what our clients need to operate their businesses.

As the Product Development manager, Dylan is responsible for maintaining and developing existing and new Agility solutions in line with our product roadmap. He has a keen eye for innovation and quality through which he strives to deliver solutions enhancing the experience on our system for both existing and new Agility customers.

Dylan is a graduate of the University of Auckland, New Zealand.

Shane McHaffie

General Manager – Australia

Shane started at Agility in 2013, working in the development side of the business as a Team Leader and later an Operations Manager, before moving into the General Manager – Australia role in 2018. He uses the experience and knowledge learnt in those roles to oversee the client-facing Australian office, merging the in-depth knowledge of what it takes to develop a solution with a keen understanding of how to deliver the most value to the client.

Shane takes a people-focused approach to team management to help drive customer satisfaction and produce results.

Shane is a graduate of Massey University, Palmerston North, New Zealand.

 

Graeme Ward

Graeme Ward

Vice President – North America

Graeme joined Agility in 2014 after spending the past 12 years in and around the tech world of Silicon Valley both in management and as a consultant.

His primary responsibility is to grow Agility's reach in the United States and other deregulated energy markets.

Prior to leaving New Zealand in 1999, Graeme worked on projects in Vietnam and Indonesia and also launched a flying school and culinary academy!

Jason Christini-Crawford

General Manager – New Zealand & Pacific

Jason joined Agility in 2016 after spending 13 years in various management positions for one of New Zealand’s largest energy retailers. Since joining Agility, he has managed one of the company’s largest client implementations, utilising the Engage platform.

Jason has an in-depth knowledge of the New Zealand electricity and gas retail markets and has been an active member of Electricity Authority working groups. He is responsible for growing Agility’s presence in the New Zealand and Pacific Island markets and for ensuring that existing clients receive excellent service outcomes.

Jason is a graduate of the University of Waikato, New Zealand.

 

Anuj Sahrawat

General Manager – Middle East

Anuj has been a part of the Agility team since 2011. He is passionate, driven, and has almost 8 years of experience in the utility industry. He worked for large Australian clients as a team leader and gained in-depth experience to work closely with the clients to provide the most efficient solutions.

Having an attitude to take on bigger challenges and learn more, he got transferred to the Middle East to manage Agility's largest client in Oman as a Service Delivery Manager. In his role, Anuj fostered an environment of teamwork and ensured that strategy is clearly defined while overseeing performance and maintaining high standards of service. His strong communication and client service skills enhance Agility's process-driven and client-relation building philosophy.

Anuj then got promoted to the General Manager – Middle East role to manage all the existing clients and grow Agility's presence in the MENA and European region. He is now responsible for strategy, enablement, development, sales, service, and support for all Agility's products in these regions.

Anuj is a graduate of the University of Auckland, New Zealand.

Operations and Solution Architects

Sohrab Nicjou
Head of Operations – Support

Sohrab started with Agility in 2012; his experience of working and leading the support teams has given him a solid background in understanding and driving our clients’ day to day operations.  Sohrab has an active interest in the welfare of our people and customers.

Tristan Whitley
Solution Architect

Tristan started in the Utility Billing industry in 2000. He joined Agility at the end of 2011, bringing with him a large amount of experience and a fresh perspective. Tristan has a reputation for having an eye for detail and providing robust solutions.

David Caird
Solution Architect

David joined Agility in 2009, bringing with him a wealth of experience in designing and developing software products for the global market.

Gary Mar
Solution Architect

Gary started with Agility in early 2006; his experience during this time and knowledge gained from his previous technical roles enables him to provide specialist IT solutions on various internal and external projects within Agility.

Courtney Turner
Solution Architect

Courtney joined Agility in early 2009 and transferred to the Australian office in 2011 where he spear-headed a number of new client implementations, before returning to New Zealand in late 2014. During his years at Agility he has gained considerable knowledge of the Australian and US utility industries, and supplements this with strong technical skills. He is tall and prone to being silly.

Jareth Cocking
Head of Operations – Development

Jareth has been a part of the Agility team since early 2011 and has a strong project management background in the IT sector. In 2014 he was transferred to the Middle East to manage existing projects and grow the company's presence in the region before returning to New Zealand in 2018 to lead our operational development team.

Jodie Birkin
Professional Services Manager

Jodie joined Agility in 2016 as part of the establishment of a Managed Services Division in Brisbane. She has over 25 years experience in the utilities industry, across retail, distribution, transmission & generation companies. For the last 10 years she has been delivering Business Process Outsourcing solutions to clients operating Agility CIS products.

Elldre Keyser
Head of Operations – Managed Services

Elldre has strong experience in Business Process Outsourcing (BPO) services since 2000 with a focus in the Telecommunications, Financial and Energy Industries. His specialties includes setting up and managing front and back office services for multiple energy retailers in Australia. Elldre prides himself in leading teams to exceed required outcomes.