Managed Services | taking the effort out of running your utility business
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Managed Services

OUTSOURCED PROCESSES

MANAGED SERVICES

TAKING THE EFFORT OUT OF RUNNING YOUR UTILITY BUSINESS

 

There are a huge number of operational demands on modern utility providers; whether that is providing the latest in customer self-service offerings or keeping up with the myriad of distributors, essential services and market regulations.


With Agility CIS Managed Services as your partner we take care of everything for you by removing the operational distractions so you can focus on what you do best; growing your business.


Agility CIS Managed Services utilises the Engage suite of products to provide a complete managed service offering from on-boarding and customer care to metering, billing and credit control activities for new entrants and established utilities.

We work as your partner utilising our expertise in a collaborative approach, to make your customers advocates and your competitors envious.

Expertise – Our vastly experienced teams intimately understand your marketplace and can help you get the most out of your business on a day to day basis. 

Customer Advocacy - We take customer service to the next level by employing a proactive approach to understand your business and taking action to improve your customers’ experience. We also pride ourselves on our own in-house tailored resolution processes and our dedicated, highly skilled complaints management team. By working in a pre-emptive manner to decrease the number of issues and complaints experienced by customers, our clients will experience improved loyalty which leads to lifetime customer value.

Collaboration - Our Managed Services team works as an extension to our clients business to achieve the best possible outcomes. This could be to improve Sales, reduce Churn, increase First Call Resolution, improve the Net Promoter Score or achieve industry awards for service. We make this possible with our specialist teams, system and dedication to service excellence. 

Effortless Process – We simplify the process and ensure effortless experiences for new and existing customers. We also offer a full suite of digital communication channels to ensure that your customers can have access to the information that they need, when they need it. 


PARTNERING WITH YOU TO GROW YOUR BUSINESS

CUSTOMER CAREPROFESSIONAL CUSTOMER SERVICES

Inbound, outbound and self service via web & mobile app

ONBOARDING AND RETENTIONTAKING CARE OF EVERYTHING

Customers on-boarded & retained by providing the best possible offerings.

MARKET INTERACTIONESTABLISH SIMPLIFIED PROCESSES

Create accounts, change requests, cancellations and more.

 

 

METERING AND BILLINGACCURATE BILLING PROCESS

Ensure all customers are invoiced correctly.

RECEIVABLES / CREDIT CONTROL MANAGE PAYMENTS & DEBT

Effective processes to ensure payment & decrease debt.

COMPLIANCE AND REPORTINGSHOW YOUR PROGRESS

Compliance, reporting and performance metrics.