Sign Up / Sign In
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Sign Up/Sign In

YOUR ONLINE CONTACT CENTRE

Sign Up and Sign In

Sign Up

It’s quick and easy for potential customers to sign up; all they need to do is answer a few questions and they’ll be enrolled in no time.


Acquiring new customers is a costly business. Online sign up lowers customer effort and helps you stay competitive, but also reduces costs and creates efficiencies.


As a customer goes through the stages of opening an account, it will automatically generate correspondence, service orders and market switching actions based on account status, notifications received from other parties and direct user instructions.


If you're using an external sales channel, you can provide them with logins and they are ready to start selling.

Sign In

No more standing in queues. Your customers can manage their accounts the easiest and quickest way, 24/7.


Your business relies on happy, satisfied customers.


My Account gives your customers instant access to a whole range of online services ranging from billing and payment history, choice of paperless or paper bills through to checking consumption, moving in/out or request a payment extention.


It can all be done online without picking up the phone.

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Sign Up and Sign In

KEY FEATURES

Dashboard

The dashboard loads when customers log in showing customised fields such as usage summary, account details and latest transaction at a quick glance.

 

My Account

Manages customer preferences and keeps you up to date with their details.

  • Account Details: Customers can quickly review and update their profile and personal information.
  • Change My Password: Allows customers to change or reset their password providing convenience and your password administration to a minimal.
  • Billing Options: Customers can decide how they would like to receive and be notified of their latest their bill.

 

Usage

Monitors and manages consumption in dollars or usage providing customers with an up-to-date look on how they are tracking.

  • Usage Summary: A high level view of usage and cost per day.
  • Usage Details: A closer look of usage drilled down by day, week, month and year, including peak and off peak consumption.

 

View My Bill

Customers can check their current balance, compare previous bills and make secure online payments 24/7.

  • View My Bill: No need to wait for the bill to arrive in the post, simply view statements online.
  • Make a Payment: Customers can stay on top of their bills and make a payment with one easy click. Interfaces with third party payment gateways for one off credit card or direct debit payments.
  • Payment Extension: Sometimes customers need a little more time to pay their utility bill and can request a payment extension online.

 

My Locations

Existing customers can register multiple accounts for new services or services to different premises, as well as find out their next scheduled read date or enter a read themselves.

 

Self Service

Whether the customer wants to pay their bill, move-out or tell you they’re having trouble paying, they can do it all online without picking up the phone.