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An end-to-end cloud offering

Transform your lead-to-cash cycle with our SaaS solution suite. A modular, scalable architecture gives you the power to adapt fast in rapidly changing energy markets. While intuitive, low-touch and heavily automated process management drives down your cost-to-serve and delivers superior experiences for agents and customers.

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Reduce overheads, costs and risks

Deliver premium customer service while ensuring efficiency, accuracy and compliance with our front and back-office energy outsourcing service.

Our highly trained on-shore team manage everything from on-boarding, customer care and e-services, to metering, billing and credit control activities. We also take care of QA, UAT and release management.

Whether you’re an embedded network operator, start-up or established retailer, we can manage it all.

Australia Navy

20 years’ experience & expertise

For 20 years we’ve been helping energy retailers to reduce costs and grow. Today we are the largest provider of energy billing systems in Australia. Our teams intimately understand the needs of your business and customers, are experts in navigating regulatory change and help guide your growth across markets.

A complete energy service offering

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We provide a complete energy service, combining advanced cloud solutions, market-leading Managed Services and deep industry experience.

These manage, automate and optimise your end-to-end operations across pricing, sales, billing and customer management. By partnering with Agility you can scale faster, drive down cost-to-serve and enhance your customer experience.

Reach out now to find out how we can accelerate your growth.

Industries we serve

Our solutions make it easy to offer multiple energy products and rapidly update your pricing plans. We also support partnership programmes, discounts and incentives, as well as billing for water and ISPs.

Electricity

Electricity

Gas

Gas

Solar PV

Solar PV

Accelerate your growth with Agility

Cut your customer acquisition costs

Drive down cost-to-serve

Reduce the cost of change

Create enhanced customer experiences

Automate repetitive lead-to-cash processes

Navigate compliance demands with ease

Scale across markets

Our solutions and services scale with your business, enabling your growth across industry segments from a single platform, for millions of customers.

Accelerate your speed-to-market with our full service offering. We provide everything you need to launch in just a few weeks, implementing your lead-to-cash SaaS solutions, guiding your market entry and taking care of your entire front and back-office operations.

We provide a complete solution suite for established retailers, blending end-to-end cloud platforms with expertise and innovation. These are rich in functionality, able to handle every billing requirement you have.

They ensure you operate efficiently today while providing the flexibility and scalability you need to adapt, grow and stay ahead in a rapidly changing industry.

We support your growth across all industry segments, making it easy to scale horizontally and vertically. From a single platform you can bill and manage your residential, SME and C&I customers across the NEM.

Our solutions can handle millions of end customers, employing horizontal resource scaling to enable
consistent throughput with varying workloads and volumes.

We offer tailored products for the off-market with the power of a retail solution. Fully automate your energy billing management, give your customers more control through online self-service, and drive down your cost-to-serve.

Our SaaS solutions & services

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Lead-to-cash platforms

Our solutions enable, optimise and automate your end-to-end operations. With our modular SaaS offering you can choose the products you need today and bolt-on new capabilities as you grow.

Customer acquisition

Accelerate your energy sales pipeline with UCONX, our cloud-native pricing, quoting and on-boarding platform. Cut your sales AHT and customer acquisition costs.

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 Billing & Invoicing

Reduce cost-to-serve with a highly automated, powerful billing platform. Orion is purpose built for Australia’s residential, SME and C&I energy and utility markets.

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CRM

Achieve low-touch customer management with our retail energy CRM. It ensures compliance, accuracy and efficiency across your meter-to-cash operations.

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 Online self-service

Empower your customers with our online self-service module. It provides an enhanced customer experience while reducing demands on your agents.

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Advanced technology

We offer a modern technology stack and a highly flexible architecture. This accelerates speed to market for your next great innovation. Benefit from greater control, more rapid releases and proven scalability.

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Scalable SaaS solutions

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Modular architecture

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Seamless integrations

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Cast-iron security

Services

Managed Services

We provide a complete front and back-office outsourcing service, delivered via an on-shore operations team in Brisbane.

Partner with us to deliver unrivalled customer service at the most competitive prices.

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Professional Services

We provide analysis and best-practice recommendations for our clients, leveraging decades of industry expertise.

Whatever your growth story we can help – from initial market entry to scaling across new markets.

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A global leader in retail energy

We provide sales, billing and CRM solutions to 80+ energy retailers and utilities globally.

Testimonials

  • “It’s great to work with a partner that not only listens, but actively works with you to resolve market issues and distinguish yourself in a competitive marketplace.”

    Eric Milhizer, COO/CTO, Pogo Energy

  • “Agility’s Professional Services team are highly skilled and knowledgeable. They make the complex simple and helped us achieve better business outcomes.”

    David Hayes, CEO, Next Business Energy

  • “The Agility team immediately mobilised additional resources and oversight to remediate a complex operational billing challenge with minimal business and customer impact.”

    Stuart Rainsford, GM Energy, Dodo Energy.

White Paper: a guide to Australian retail energy operations for start-ups

Entering the Australian retail energy market is a risky, complex and costly affair. It’s defined by high churn, low margins and the pace of change is relentless. The compliance demands on your business have never been higher. And yet new entrants continue to enter the market, ready to seize the opportunities created through technological and […]

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Contact

Got a question about our products? Want to set up a demo? Just need to get in touch? Contact us today.

 

Level 1, 10-16 Queen Street, Melbourne 3000, Australia
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121 Gotha Street, Fortitude Valley, Brisbane, QLD 4006, Australia
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