Customer Service Week, the premier US energy and utility customer experience conference, is back.
From 16 – 19 August leading players from across the industry will come together online and in-person in Tampa, Florida to explore the most pressing issues facing the industry.
Agility CIS is proud to be a sponsor for CS Week, bringing retail energy back together. Our team will be at the conference sharing their expertise on future market trends, from the digital customer experience to the latest advancements in cloud-native technology.
The rapid pace of change within retail energy is forcing retailers to adapt their technology systems faster than ever before. Our cloud-native lead-to-cash platform, Energy Operations System (EOS) makes this possible through a modular, modern architecture, so you can respond to market trends while they still matter.
It supports electricity, gas, renewables and non-commodity billing for residential and C&I customer bases, all from a single platform. Heavy automation, smart process management and intuitive UIs deliver accelerated performance and seamless experiences for agents and customers.
EOS offers an API layer, flexible self-managed configurations and a customization layer. These give you complete control over how you scale your business, automate your operations and adapt your technology systems.
We also provide a range of tools to help energy brands offer next-level customer service. Our digital solutions include customer enrolment portals, customer apps, self-service portals and chat bot tools.
Get in touch today to connect with us at the conference and learn more about our offerings.