New Zealand’s biggest systematic annual survey of customer opinion, the Roy Morgan Customer Satisfaction Awards, has given top honours to Orion users in both the electricity and gas retail sectors. The companies with the highest customer satisfaction index for these industries in 2012 are Energy Online and Nova Energy who both use Orion customer relationship management systems. […]
New Zealand is looking at a new wave of sales of state-owned assets, including a number of power companies. It’s a controversial topic. But as Mike Thorne points out in this interview: for some New Zealand companies, change brings opportunity to create new jobs and growth…. read the full interview by Gill South, NZ Herald.
The unique nature of Tonga’s electricity market, and the special issues associated with serving a nation of multiple small islands, called for a highly configurable solution capable of running on off-the-shelf, standarised hardware and fitting with well established company procedures. Orion‘s flexible architecture lends itself well to easy configuration to match a company’s existing infrastructure […]
Prime Energy serves electricity, gas and water billing services mostly to strata title holders in the Auckland area. Now it’s looking to grow its business to compete for customers in contestable markets. It’s a big step. To compete in the contestable energy markets in New Zealand, you need to show compliance with a small library of […]
The Ministry of Science & Innovation has included Agility CIS in its latest round of funding to receive a Technology Development Grant, covering a three-year period from July 2011. The grant will meet up to 20% of Agility‘s total R&D spending over the next three years. Mike Thorne, Agility‘s CEO, welcomed the announcement. “We are […]