Electricity billing accounts for more than half of all our customers. We have experience supporting all kinds of billing services in both the public and deregulated utilities.
At Agility CIS, we have been working closely with electricity utilities in multiple countries for over a decade. We understand the technical, legal and regulatory challenges that utilities face on a daily basis, and we are committed to making it easy for our customers to clear these hurdles every single day.
Smart meters generate vast reams of data, which need to be stored and analyzed before it can be billed. Each public utility has its own unique challenges of geography and economics, and every one has its own business model. This is the sort of dynamic environment where Engage thrives.
Our low-footprint, highly-configurable design allows it to integrate into any established or new utility, without restructuring the whole business around the billing software. Agility CIS uses a flexible customer-focused development process allowing us to support changing requirements as the market develops.
The secure industry-standard Microsoft SQL Server platform lets our customers know that they are benefiting from the best technology available.
As with all our products, water and other services/fees can be billed alongside other services on a single unified invoice.
Engage supports all the functions required for municipal water billing.
We offer a complete solution to public and private water utilities.
At its simplest (in a multi-tenant or sub-metered billing situation, for instance), water billing is very simple indeed: you just read the meter and calculate the charges. Perhaps adding a fee for waste water or storm water discharge.
However, for dedicated water utilities managing supply to many residential and industrial sites over a wide area, the story is much more complicated. Every node in the network is connected to many others, in complex ways; delivery of a high flow at one point may mean that nearby nodes get reduced usage for a time. All this needs to be planned, customers kept fully informed, and invoices at the end of the period reflect not just the volume of water used, but the demands a customer has placed on the network.
The Engage solution tracks water transactions throughout a billing period, both from metered and unmetered consumption, and converts these to financial transactions at invoice time.
As a public agency, the Engage solution allows you to add other services to be billed alongside the water service on a single unified invoice.