White Paper: a guide to Australian retail energy operations for start-ups

Entering the Australian retail energy market is a risky, complex and costly affair. It’s defined by high churn, low margins and the pace of change is relentless. The compliance demands on your business have never been higher. And yet new entrants continue to enter the market, ready to seize the opportunities created through technological and […]

Agility CIS join Australian Energy Week line-up

Join us at Australian Energy Week in Melbourne this May – the industry’s most comprehensive annual energy event. We’re sharing our expert insights as part of two sessions in the Future Retail stream. 

Agility CIS targets rapid growth in booming Japanese energy market

Leading retail energy solutions provider Agility CIS is expanding its Japanese operations following a recent growth surge. Its goal is to become the largest provider of cloud lead-to-cash solutions in this market, capitalising on the rapid changes taking place following deregulation.

Agility CIS confirmed as Platinum sponsor for EMC 15

Agility CIS is proud to be sponsoring Energy Marketing Conference (EMC) again. Taking place from April 20 – 22, EMC 15 will bring together hundreds of energy companies, utilities, marketers, vendors and suppliers to network and learn from each other.

Exploring the changing face of utility retail

In March 2021 Agility participated in an expert panel on the future of the digital energy customer experience. This insightful session took a deep dive into the role of big data, new energy technology solutions and best practice in customer-centric operating models.

Drive bottom-line growth & service innovation with a smarter CX strategy

Energy has historically lagged behind other industries in offering first-class digital-led customer experiences. But the rise of the connected consumer is increasing expectations, while digital-native market entrants are forcing everyone to up their game. Jennifer Moore, VP – Client Services (US), takes a deeper dive into the fast-evolving world of CX for retail energy.

Why now is the time to upgrade your customer service and billing systems

Energy customers today expect easy, intuitive experiences when it comes to their account and billing. Yet many retailers still use outdated customer information systems (CIS) and billing technology that slow down their operations and fail to meet the needs of their customers.