In March 2021 Agility participated in an expert panel on the future of the digital energy customer experience. This insightful session took a deep dive into the role of big data, new energy technology solutions and best practice in customer-centric operating models.
Agility’s Brett O’Donnell (VP – Customer Acquisition Solutions) was joined by Caitlin van den Berg (Head of Customer Experience Delivery, AGL) and Andrew Crozier (Chief Product and Customer Officer, Aurora Energy). They touched on:
- the importance of listening to your customers needs
- new products and solutions that can drive up customer satisfaction
- how to re-design your processes to improve the customer experience
Get in touch today to explore our digital solutions for energy retailers and your customers.