Back

Exploring the changing face of utility retail

In March 2021 Agility participated in an expert panel on the future of the digital energy customer experience. This insightful session took a deep dive into the role of big data, new energy technology solutions and best practice in customer-centric operating models.

The panel was part of Utility Magazine‘s Digital Utilities 2021 conference, exploring the development of new products, services and business models to meet changing customer expectations.

Agility’s Brett O’Donnell (VP – Customer Acquisition Solutions) was joined by Caitlin van den Berg (Head of Customer Experience Delivery, AGL) and Andrew Crozier (Chief Product and Customer Officer, Aurora Energy). They touched on:

  • the importance of listening to your customers needs
  • new products and solutions that can drive up customer satisfaction
  • how to re-design your processes to improve the customer experience

Get in touch today to explore our digital solutions for energy retailers and your customers.