Our services

No matter your challenge we can help. From increasing first call resolution to driving up your Net Promoter Score. We can manage your customers, your processes, solutions and reporting.

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Customer care (phone & chat)

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E-services

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Onboarding & retention

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Billing & invoicing

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Collections

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Credit management

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Service management

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Compliance & reporting

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QA, UAT & Release management

Our approach

We act as an extension of your business, working hand-in-hand with your in-house teams, 3rd party providers and executive leadership.

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Energy operations experts 

Our team intimately understand your customers, your needs, your competitors and your market. We harness this knowledge to implement best practice processes that deliver enhanced performance.

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Pre-emptive action

We work in a proactive manner to decrease customer issues and complaints, leading to improved customer loyalty, enhanced lifetime customer value, and high grades of regulatory compliance.

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Digital operations

We engage your customers on their terms, offering digital-first account management via chat, SMS and online self-service.

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Hyper-efficient operations

We leverage the full power of our Orion solution suite to implement best practice processes that enhance efficiency and reduce average handling time.

Managed Services for start-ups

Entering the retail energy market is a complex business, requiring significant upfront investments just to get going.

Our energy operations as-a-service model helps smooth this process for you. We take on full responsibility for your meter-to-cash operations and platforms, minimising your overheads while enabling first-class service provision.

This is delivered via a simple SaaS subscription model, so your costs remain in-line with your customers and affordable as you grow.

We smooth your market entry by:

  • setting up and handling your full front and back-office operations, from onboarding to collections
  • managing your billing solution, digital platforms and related modules
  • coordinating all tasks related to development, UAT, QA and compliance

Why outsource your utility operations?

Outsourcing provides a cost-effective and scalable approach to front and back-office process management. By outsourcing your utility and energy operations you can:

✓ reduce risks to your business and operational distractions

✓ drive down cost-to-serve, overheads and HR costs

✓ deliver superior customer experiences

✓ guarantee compliance, efficiency & accuracy

✓ scale faster and with lower resourcing costs

✓ gain experienced CSRs and avoid industry training costs

Delivering 1st class customer care

Learn how we helped Australian retailer 1st Energy reduce cost-to-serve, increase customer satisfaction and transform their self-service offerings.

 

Read case study

Explore our products

UCONX

Accelerate your sales pipeline with our cloud-native quoting, pricing and onboarding platform.

Billing & Invoicing

The Orion billing engine optimises and automates your end-to-end utility billing process, from receipt of meter reads to generation of the customer invoice.

Customer management (CRM)

A powerful, intuitive CRM that delivers low-touch customer management to drive down your cost-to-serve.

Online self-service

Empower your customers with online-self-service. It provides full control over their energy account, consumption and billing.