Customer Relationship Management (CRM)

Our CRM solution helps you service your customers accurately and efficiently. Designed for use in contact centre environments, branch offices and by third party vendors. It allows for real-time, intuitive access to all billing and pricing information, and can handle contact centre and back-office functions.

Relevant customer information is securely captured and readily available when your service agents need it, through a simple, easy-to-use interface.

Key features

  • Intuitive user interface, tailored to your utility market, that allows quick and easy management of your customer base
  • Real-time agent prompts to support high-quality customer interaction and engagement
  • Configurable wizards to ensure a perfect match with your business processes
  • Advanced multi-lingual capabilities, with a fully configurable language dictionary
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