Scale

Scale across markets

Build your business on a highly scalable platform. Orion supports billing for residential, SME and C&I customers and is proven in handling millions of customer accounts. It employs horizontal resource scaling to guarantee your performance.

With Orion you can manage multiple energy retail brands and multiple connected market participants within a single instance, and automate onboarding of newly acquired customer books.

Solar

Innovate your product offering

Orion supports electricity, gas, solar PV, water and ISP billing, all from a single instance.

These can be billed as bundled/unbundled, and offered with incentives, discounts and promotions, or alongside affinity and partner commercial models.

Invoicing

Create customer-centric pricing & plans

Orion makes it easy to offer innovative, flexible pricing plans. It supports time-of-use, demand response and subscription pricing, and customer centric payment plans such as smoothpay.

With Orion you can create 100s of different product offerings and 1000s of price plan mappings, while powerful segmentation tools help you target these to the right customers.

Credit Card

Automate credit & collections

Orion effectively automates the collection process and provides efficient and fast accounts receivable management, helping you to improve cash flow and reduce operating costs.

Off-the-shelf integrations are available with key payment providers such as Integrapay in Australia, and automated credit checking is available via Equifax.

The Orion credit module lets you configure and automate your debt collection processes and payment plans to match your business requirements while ensuring complete compliance.

Innovating Future

Gain control of your billing processes & automation

Drive down your cost-to-serve and cost of change

Innovative Cloud Native Technology Light

Adapt faster with scalable, flexible billing

Market Communications

Streamline your market communications

Our market communications module automates and orchestrates your critical utility market processes. It delivers low-touch exception management, high grades of regulatory compliance and is proven at scale.

Self-manage your automation parameters around market interactions, expedite approvals, and see all critical performance data via in-system reporting.

Manual exceptions are quick and easy to resolve, with intuitive wizards and smart event-driven workflow managers.

Configurations

Take charge of your billing processes

We deliver Orion pre-bundled and fully compliant, ensuring best practice and accelerating your speed-to-market. Low-touch configurations then give you the freedom to adapt your systems to optimise your processes and drive bottom-line growth.

Adjust your automation processes to suit yours and your customers’ needs. Update CSR wizards and action scripting to enforce best practice and new business rules. And tailor your invoices to include unique discounts and promotions, or critical customer information such as consumption data.

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