Scale

Intuitive design

Orion’s intuitive design delivers enhanced speed and accuracy when it comes to process management. All your meter-to-cash operational tasks are performed from a single cloud platform.

Configurable step-by-step wizards, scripting and validation tools enforce best practice and compliance. While real-time centralised data access ensures actions are completed and confirmed live while on a call.

Smart workflow tools

Streamline your operations with Orion’s workflow manager. This lets you manage and reassign tasks in just a few clicks, while providing a holistic view of agent, team and business performance.

Smart scheduling tools automate agent task reminders while status flags and prioritisation processes are configured by you to match your business rules.

Solar
Innovating Future

Take control with low-touch configurations

Drive down AHT and your cost-to-serve

Innovative Cloud Native Technology Light

Create superior experiences for your customers

Invoicing

Digital first customer management

Engage your customers on their terms. The Orion CRM supports customer management via email, print, phone, chat, SMS, and self-service.

You’ll gain the tools to easily configure and automate your customer communications. Whether that’s building bespoke onboarding programmes, retention campaigns, new product launches, or debt control treatment paths.

When a human touch is needed Orion makes it easy to deliver instant communications. In just a few clicks CSRs can generate and send bespoke communications.

Enhance your customer experience

Empower your customers to manage their own needs with online self-service. Our platform provides customers with:

  • Control over payments, account information and preferences
  • Detailed consumption data, with meter reads available down to the hour
  • Tools to create and track service requests and queries

Enhance your customer experience while reducing demands on your contact center.

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UCONX

Accelerate your sales pipeline with our cloud-native quoting, pricing and onboarding platform.

Billing & Invoicing

The Orion billing engine optimises and automates your end-to-end utility billing process, from receipt of meter reads to generation of the customer invoice.

Online self-service

Empower your customers with online-self-service. It provides full control over their energy account, consumption and billing.







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