Our CRM solution helps you service your customers accurately and efficiently. Designed for use in contact centre environments, branch offices and by third party vendors.
It allows for real-time, intuitive access to all billing and pricing information, and can handle contact centre and back-office functions. Relevant customer information is securely captured and readily available when your service agents need it, through a simple, easy-to-use interface.
- Intuitive user interface, tailored to your utility market, that allows quick and easy management of your customer base
- Real-time agent prompts to support high-quality customer interaction and engagement
- Configurable wizards to ensure a perfect match with your business processes
- Advanced multi-lingual capabilities, with a fully configurable language dictionary