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Managed Services

There is a huge number of operational demands on modern utility providers. Whether that is providing the latest in customer self-service offerings or keeping up with the myriad of distributors, essential services and market regulations.

Our Managed Services team takes care of everything for you, removing the operational distractions so you can focus on what you do best: growing your business.

We act as an extension to our clients’ businesses to achieve the best possible outcomes. This could be to improve sales, reduce churn, increase first call resolution, improve the Net Promoter Score, or achieve industry awards for service. We make this possible with our specialist teams and dedication to service excellence.

What we offer

  • Customer care
  • E-services
  • Onboarding and retention
  • Market interaction
  • Metering and billing
  • Payment and debt management
  • Compliance and reporting
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