Customers today are more self-reliant than ever. They want fast, convenient access to their information and they expect to be able to make changes to their accounts quickly and easily.
Our self-service solution offers a modern and personalised online experience to meet this demand. Through helping customers to support themselves, you can lower your costs and get your agents to focus on more complex, value-add customer interactions.
- Customise the platform to reflect your brand and identity, with responsive design providing optimal viewing and interaction experience
- Give customers control over accounts, billing and payments, while providing meter-read data down to the hour, and status tracking for customer requests
- Build a better understanding of who your customers are and their purchase funnels, with customer journey tracking and demographic reporting tools
- Integrate the solution with third-party software, such as credit payment or live chat