customer experience

Exploring the changing face of utility retail

In March 2021 Agility participated in an expert panel on the future of the digital energy customer experience. This insightful session took a deep dive into the role of big data, new energy technology solutions and best practice in customer-centric operating models.

Drive bottom-line growth & service innovation with a smarter CX strategy

Energy has historically lagged behind other industries in offering first-class digital-led customer experiences. But the rise of the connected consumer is increasing expectations, while digital-native market entrants are forcing everyone to up their game. Jennifer Moore, VP – Client Services (US), takes a deeper dive into the fast-evolving world of CX for retail energy.