In March 2021 Agility participated in an expert panel on the future of the digital energy customer experience. This insightful session took a deep dive into the role of big data, new energy technology solutions and best practice in customer-centric operating models.
Energy has historically lagged behind other industries in offering first-class digital-led customer experiences. But the rise of the connected consumer is increasing expectations, while digital-native market entrants are forcing everyone to up their game. Jennifer Moore, VP – Client Services (US), takes a deeper dive into the fast-evolving world of CX for retail energy.