Innovating Future Light

Innovating to the future

Next-level software that powers your business in competitive utility markets.

Our modern, Cloud-based software architecture has smart, intuitive digital interfaces that are easy to use by your service agents and your customers. This automates key processes lowering cost to serve, creates compelling digital customer experiences and improves customer satisfaction.

Our industry insights, deep experience and future-focused innovation support you to respond quickly to changing market dynamics and better deliver to your customers.

Dynamic Market Dark

Leaders in dynamic markets

Solutions built to excel in fast-moving utility markets.

For two decades we’ve been providing our clients with best-practice software solutions to adapt and take advantage of changes in their regulatory environment.

We understand the pace and complexities of regulatory compliance and the importance of getting it right.

Scalable Technology Dark

Scalable technology. Forever evolving.

Intelligent Cloud-based software that delivers everything you need to succeed.

Our highly flexible, modular software architecture enables you to integrate a wide range of value-adding solutions with Orion, our core billing engine. This means you can scale up your software as your business grows and your requirements shift.

Our pricing models can be geared to any phase of your business evolution, whether you’re a brand new start-up or an established provider with complex and expanding requirements.

Industries we serve

Agility’s specialist customer solutions software have been optimized for our clients in a range of utility industries and are used to serve millions of customers globally.

With more than two decades of experience and insights in the electricity industry, we understand how to best address the customer service, regulatory and technical challenges that our clients face every day.

We provide solutions for residential, SME and C&I customer bases.

Our experience in the gas retail sector dates back to our earliest years. Today many of our clients provide both electricity and gas to homes and businesses.

Clients can bill their customers both gas and electricity on a single invoice, making it easy for customers to understand their total energy spend and compare their electricity and gas costs.

We offer a complete solution to water utilities. These cover everything from simple (strata) billing to complex systems for industrial sites. Water can be billed alongside other services on a single unified invoice.

We offer a range of solutions for telecommunications and internet (broadband) providers, covering data and voice, fixed and mobile services. Our systems interface supports flexible pricing and billing models that can be readily updated to reflect market opportunities and dynamics.

The Agility business solution for you

You are an established provider with a sizeable base of anything up to 1 million customers. You want to achieve best-practice efficiencies while strengthening customer engagement and loyalty. You want a partner who fully understands the complexities of managing retail operational and back-end processes in competitive utility markets and who can provide solutions that grow as you do.

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You’re starting out as a new retailer or you’re still building a scale customer base. You want to operate with lean overheads and you’re looking for a ‘plug & play’ solution that handles all the complexities of billing and CRM with a pricing model that keeps your initial costs low. All this with the capability to grow as your business takes off.

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You manage a multi-tenanted facility such as a shopping mall or apartment complex and you purchase utility services in bulk. If so, you run what the industry calls an “embedded network”. You want an easy-to-use, low-cost system that enables you to bill your tenants accurately and efficiently.

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You operate the electricity/gas distribution network in your area. You want an efficient billing or revenue assurance system that provides each of your retail clients with the information they need to accurately bill their customers.

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Your Orion business solution

Our software solutions cover the full spectrum of customer billing and customer experience requirements.

Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.

Solutions and services

A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.

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Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.

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Third-party integrations are available across an array of services, to support real-time interactions and information flows.

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Effective digital self-service solutions that are intuitive and simple to use, allowing customers to help themselves.

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Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.

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Automated market interfaces ensure regulatory compliance and make direction connection with banking hubs simple.

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Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.

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Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.

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Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.

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Your Orion business solution

Our software solutions cover the full spectrum of customer billing and customer experience requirements.

Most of our clients choose to use the Orion billing system, integrated with a selected number of specialist modules according to their specific business needs and as circumstances evolve. Many of our modules are also available on a stand-alone basis if there’s a particular need you have that can’t be solutioned by your existing billing system.

Solutions and services

A powerful billing engine with proven reliability that drives down cost to serve whilst improving customer satisfaction.

Read more

Efficient and fast accounts receivable management that improves cash flow and reduces operating costs.

Read more

Third-party integrations are available across an array of services, to support real-time interactions and information flows.

Read more

Effective digital solutions that are intuitive and simple to use, allowing customers to help themselves.

Read more

Real-time access to all customer billing, pricing, contact centre and back office functions, in a simple and intuitive platform.

Read more

Industry leading tools that present raw billing data in an insightful way to identify further efficiency gains.

Read more

Complete managed service offering from on-boarding and customer care to metering, billing and credit control activities.

Read more

Helping clients deliver maximum efficiency with the support of our industry expert consultancy services, training and audits.

Read more

Our technology

Our Orion technology provides a modern, sophisticated suite of billing and customer experience solutions. It is built on more than two decades of innovation, market knowledge and client insights.

Orion solutions

  • These are delivered in a leading-edge Cloud architecture, with an on-premise Windows-based enterprise version also available.
  • They are built in separate modules so you can choose the functionalities you need, with further specialist capabilities bolted-on as your business or customer needs evolve.
  • They come with smart, intuitive digital interfaces for ease-of-use by your service agents, with optional self-service options available for your customers.
  • Can be integrated with a range of third-party software, including Salesforce, Microsoft Dynamics CRM, Oracle and SAP.
  • Utilise the Microsoft SQL server database management system and can operate in both Microsoft Azure and Amazon Web Services (AWS) infrastructures.

Pricing

We offer subscription pricing for clients looking to gear their operating costs to business growth, or licence-based pricing for larger clients. This makes our solutions cost-effective for both established providers and small start-ups.

Previously available solutions

Orion is the core technology upon which all of our former product suites have been built. We previously also offered ‘Engage’, a cloud-based solution, and ‘Ignite’, a more standardised solution for start-up retailers.

We have since evolved our technology strategy to focus on a more modular approach that improves efficiency and reduces costs for our clients.

To reflect this more streamlined approach, we have opted to use one core brand for our products. We are therefore no longer marketing under the ‘Engage’ and ‘Ignite’ brands.

Our clients

Agility’s software solutions are trusted by over 65 retailers and utility market participants across Australia, New Zealand, the Pacific Islands, the United States, Japan and the Middle East.

We provide cost-effective billing and CRM systems for clients ranging from brand-new start-ups to established players. In Australia, Agility leads the market with the largest number of energy retailers as clients.

Agility's software is used by

65

Our locations

We provide cost-effective billing and CRM solutions to companies on a global scale.

Testimonials

  • “It’s great to work with a partner that not only listens, but actively works with you to resolve market issues and distinguish yourself in a competitive marketplace.”

    Eric Milhizer, COO/CTO, Pogo Energy 

  • “Agility’s Professional Services team are highly skilled and knowledgeable. They make the complex simple and helped us achieve better business outcomes.”

    David Hayes, CEO, Next Business Energy

  • “The Agility team immediately mobilised additional resources and oversight to remediate a complex operational billing challenge with minimal business and customer impact.”

    Stuart Rainsford, GM Energy, Dodo Energy

Contact

Got a question about our products? Want to set up a demo? Just need to get in touch? Contact us today.

 

1450 Lake Robbins Drive, Suite 160, The Woodlands TX 77380, USA
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3480 Preston Ridge Rd Suite # 550, Alpharetta, GA 30005, USA
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Australia

New Zealand

Japan

United Arab Emirates

India